Privacy Policy

Last Updated: September 13, 2026

Velazquez Windows (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us by phone or email, request an estimate, or use our window, entry door, and patio door installation services.

Website:https://velazquezwindows.com/

1. Information We Collect

Depending on how you interact with us, we may collect:

  • Contact information: Your name, phone number, email address, and service address.
  • Project information: Details about your property, installation needs, measurements, photographs you provide, and preferred appointment times.
  • Communications: Information you share when calling, emailing, submitting an inquiry, or communicating with our team.
  • Service records: Estimates, appointments, invoices, transaction details, and records related to services we provide.
  • Technical information: Information collected through website operation, such as your IP address, browser type, device information, pages visited, and access times.

Please provide only information relevant to your inquiry or requested service.

2. How We Use Your Information

We use personal information to:

  • Respond to questions and service requests.
  • Prepare estimates and discuss installation options.
  • Schedule appointments and coordinate installations.
  • Provide services and customer support.
  • Communicate about appointments, projects, invoices, and service updates.
  • Improve our website and customer experience.
  • Send promotional communications where permitted by law and with consent when required.
  • Protect our business, prevent fraud, resolve disputes, and fulfill legal obligations.

3. Phone Calls and Customer Communications

When you call Velazquez Windows or request a callback, we use the information you provide to respond to your inquiry and assist with your project.

We may contact you through the contact methods you provide regarding your request, appointment, or services. Where applicable law requires separate consent for promotional calls or messages, we obtain that consent separately.

You may ask us to stop promotional communications at any time by contacting us using the details below.

4. How We Share Your Information

We may disclose personal information when reasonably necessary to:

  • Service providers: Businesses that support our website, communications, scheduling, payment processing, and business administration.
  • Installation professionals: Personnel or contractors who need relevant information to estimate, coordinate, or complete your requested work.
  • Professional advisers: Accountants, legal advisers, insurers, or others assisting with legitimate business matters.
  • Legal authorities: When required by law, legal process, or to protect rights, property, or safety.
  • Business successors: In connection with a merger, acquisition, reorganization, or sale of business assets, subject to applicable law.

We may also share information at your direction or with your consent.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, and understand how visitors use the website.

The information collected depends on the features and tools active on the website. Where required by law, we obtain consent before using nonessential technologies.

You can manage or disable cookies through your browser settings. Blocking some cookies may affect website functionality. Browser cookie settings do not necessarily prevent every form of data collection.

6. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business records, meeting legal obligations, and resolving disputes.

Retention periods depend on the nature of the information, our relationship with you, and applicable recordkeeping requirements.

7. Information Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of transmitting information over the internet or storing electronic information is completely secure.

8. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal information, subject to applicable exceptions.
  • Obtain a portable copy of certain information.
  • Withdraw consent where processing is based on consent.
  • Opt out of the sale of personal information, targeted advertising, or certain profiling, where applicable.

To submit a privacy request, email velazquezwindows@gmail.com or call 720-327-5783.

We may verify your identity before responding. We will handle requests within the time required by applicable law and will not discriminate against you for exercising your privacy rights.

If we deny a request, you may request a review by emailing us with the subject line “Privacy Request Appeal.”

9. Promotional Communications

You may opt out of promotional emails using an unsubscribe option where available or by contacting us directly. If you receive promotional text messages from us, you may reply STOP or contact us to request removal.

Opting out of marketing does not prevent us from sending necessary communications concerning services you have requested, active projects, appointments, or billing.

10. Third-Party Websites

Our website may contain links to external websites or services. This Privacy Policy applies to Velazquez Windows’ information practices. We encourage you to review the privacy policies of any third-party websites you visit.

11. Children’s Privacy

Our website and installation services are intended for adults and are not directed to children under 13.

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, website features, or legal requirements.

The updated policy will be posted on this page with a revised “Last Updated” date. We will provide additional notice where required by law.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact:

Velazquez Windows
Website:https://velazquezwindows.com/
Phone: 720-327-5783
Email:velazquezwindows@gmail.com
Service Area: Colorado, United States